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Privacy policy

This policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

Any questions regarding this policy and our privacy practices should be sent by email to or by post to Brochet Ltd at 17a The Old Dairy, Westover Farm, Goodworth Clatford, Andover, SP10 7LF.

How do we collect information from you?

We obtain information about you when you use our website, for example when you contact us about products and services, or when you contact us via phone, email or in-person when we may keep your contact details. We may also use your email address if you represent a public body or commercial organisation and your information is publicly available.

Website and cookies

We use cookies in a range of ways to improve your experience on our site, including understanding how you use our site.

We use Google Analytics to collect user information on our sites through cookies, tags and pixels. Tags and pixels, also known as web beacons, are similar to cookies but are collected through embedded images.

Using cookies and other technology allows other organisations to help us to analyse how our site is being used and measure the number of visitors to the site.

We use Tawk to allow online chat function and allows visitors to fill in a contact form. Users can choose to record the chat history.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, contact telephone number.

In the case of Brochet Paste & Cross Reference licence holders, we collect information about login frequency based on user ID.

For staff members, we hold private addresses, NI numbers and bank details.

How is your information used?

We may use your information to:

  • Carry out our obligations arising from any contract entered into by you and us;
  • Seek your views or comments on the services we provide;
  • Notify you of changes to our products or services and;
  • Send you communications which you have requested or that may be of interest to you. These may include information about products, services, recruitment opportunities or other related activities.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity. If you request that we delete your personal data Brochet will make reasonable attempts to delete all instances of the information in its entirety.

We may use first and third-party Cookies and other tracking technologies to manage our Sites and our services and collect analytics about how you use them. Please refer to our Cookie Policy for more details regarding our use of cookies.

Who has access to your information?

Your personal data will be treated as strictly confidential and will not be sold, leased or shared with third parties for any purpose unless we have your permission or we are required to do so by law or legal process.

Your choices

You have a choice about whether or not you wish to receive information from us. If you no longer want to receive direct marketing communications from us via our email newsletter then you can unsubscribe upon receipt of a newsletter by clicking the ‘unsubscribe’ link at the bottom of the newsletter. You can also opt out by contacting us at

How you can access your information?

You have the right to ask for a copy of the information Brochet holds about you by contacting us at We may charge an administration fee for information requests to cover our costs in providing you with details of the information we hold about you.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy, e.g. data will only be transfer to the US if the recipient has signed up to the Privacy Shield Framework.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.